+359 878404433
info@shapidorentacar.com
About us
Long-term Rent
Contacts
BGN лв
Home
Frequently Asked Questions
I have a question. Where should I ask it?
BEFORE BOOKING
Where can I get information about the full rental terms?
Where can I rent/return a car?
Do you offer delivery to a hotel/address?
What are the working hours of Shapido Rent a Car?
Is there an extra charge if the rental or return time is outside of working hours?
Can the car be returned to a location different from where it was picked up?
Is it permitted to take the car abroad?
Is there a minimum age to rent a car?
Is there a mileage limit for the rented car?
Is fuel charged separately or included in the price?
IMPORTANT FOR TOYOTA HYBRIDS
Do I need to prepay to book a car online?
Is a credit card required to rent a car? Can I use a debit card?
DURING BOOKING
Is there a discount for regular customers?
Is the road tax (vignette) included in the price?
What insurance is included in the price?
Is an additional driver charged?
What are the payment methods for online booking?
AFTER BOOKING
I made a booking on the website, what happens next?
Do I need to print the voucher?
Can I make changes to my booking?
Can I cancel my booking?
Will my money be refunded if I cancel my booking?
Will I be greeted at the airport?
What is the procedure if my flight is canceled/changed?
WHEN RECEIVING THE CAR
What should I bring when picking up the car?
What is the procedure when renting a car?
What is the refundable deposit?
What happens if I return the car late?
DURING RENTAL
What happens if I have an accident during the rental?
Can I extend the rental period during the rental?
What happens if I return the car earlier than scheduled?
What happens if I lose the keys or documents for the car?
WHEN RETURNING THE CAR
What happens if the car is returned with damages?
AFTER THE RENTAL IS COMPLETED
When is the deposit on my credit card unblocked?
What is the purpose of the reservation voucher?